General terms and Conditions
Initial Provisions
1.1
These General Terms and Conditions (hereinafter “GTC”) apply to the provision of services by the Hotel Pagus operator, located at Ante Starčevića 1, 23250 Pag, Croatia (hereinafter “Hotel”), and RUDAN d.o.o., 9. RUJAN 1/H, 52341 ŽMINJ, Croatia, OIB (Company Identification Number): 84430586938, registered in the Business Register under number 040116988, Commercial Court in Pazin (hereinafter “Operator”), as well as to the terms of payment and cancellation related to reservations made by clients, along with all other rights and obligations arising from the legal relationship established by reserving hotel services.
1.2
The client has the right to use hotel services only after accepting these GTC. It is recommended that the client familiarizes themselves with these GTC before making a reservation. When using hotel services again, the client is always required to read the updated version of the GTC. The Operator retains the right to unilaterally amend these GTC; the amended and supplemented GTC will come into effect on the day of their publication on the Operator’s website. By confirming their reservation, the client expresses unconditional consent to these GTC and their additions.
1.3
By consenting to these GTC, the client declares that they are at least 18 years old and have full legal capacity to assume rights and obligations.
Reservation
2.1
A reservation can be made under the client’s own name or for a third party.
2.2
During the reservation, the client can search for available hotel capacities by entering their requirements in the reservation form (arrival date, departure date, room type, etc.).
2.3
After providing all the necessary information about the start and end dates of the reservation, room type, additional services, etc., the client must provide all requested information during the reservation process.
2.4
After completing all required information, making the payment in accordance with these GTC, and verifying the entered data, a reservation confirmation, including the reservation number, will be sent to the email address provided by the client. The assigned reservation number serves as confirmation of the reservation, contact information for making any changes or cancellations to the reservation, and as proof for check-in at the hotel. Therefore, the client is obliged to keep the reservation number secure.
2.5
A gift voucher can be requested, and a stay based on that voucher can be reserved through the reservation center or the hotel reception (contact details provided in Article 4 of these GTC).
Payment Terms
3.1
By confirming the reservation, the client agrees to make a payment for the reserved stay to the Hotel Operator and authorizes the Operator to accept such payment.
3.2
If the client shortens their reserved stay at the hotel, the hotel has the right to charge the full agreed price for the entire reserved period.
Changes to Reservations and Cancellation Terms
4.1
The client can change their reservation in writing, by phone, or via email sent to the hotel’s reservation center using the following contact information:
Phone number: +385 52 877 300
Email: reservations@rudan.com
Postal address: RUDAN d.o.o., HOTEL PAGUS, Šetalište Ante Starčevića 1, 23250 Pag
When requesting a reservation change, the client is always required to provide the reservation number and submit it to the reservation center. If the client’s request to change the reservation cannot be fulfilled due to capacity or other operational reasons, the Operator will take all reasonable steps to accommodate the client’s request; however, the Operator is not obligated to fulfill the client’s request for a reservation change, and the client has no right to claim damages or any other effects from the Operator due to the inability to change the reservation.
4.2
If the client terminates the contract and cancels the reservation, the Operator has the right to charge a fee according to the valid price list under which the reservation was made.
4.3
If the client fails to check-in for the reserved stay, the Operator is entitled to a cancellation fee of 100% of the price of the reserved and confirmed services.
4.4
In the case of a discounted stay (Article 6 of the General Terms and Conditions), if the client fully or partially terminates the contract or cancels the reservation, or if the client fails to check-in for the reserved stay, the Operator is entitled to a cancellation fee of 100% of the price of the reserved and confirmed services.
4.5
If the client fully or partially terminates the contract or cancels the reservation, or fails to check-in for the reserved stay due to unforeseen circumstances (illness, death, natural disaster, etc.), the Operator may waive its right to a cancellation fee, provided that the client provides credible evidence of the reasons for their complete and/or partial contract termination or reservation cancellation, or for failing to check-in for the reserved stay. The Operator may also postpone the start of the stay for up to six months from the day following the initial start date.
4.6
If the client fully or partially terminates the contract, cancels the reservation, or fails to check-in for the reserved stay, the Operator will send (in writing or via email) a notice to the client about the Operator’s right to a cancellation fee, including the amount of that fee, within 14 days from the complete and/or partial termination of the contract by the client or reservation cancellation (or the original start date if the client did not check-in for the stay). By confirming the reservation and accepting these General Terms and Conditions, the client agrees and accepts that if the client terminates the contract and cancels the reservation, fully or partially, or if the client does not check-in for the stay, the Operator has the unilateral right to deduct from the price of the stay paid by the client upon reservation an amount corresponding to the cancellation fee to which the Operator is entitled according to these General Terms and Conditions; any difference exceeding the reduced cancellation fee will be paid by the Operator to the client via bank transfer, to the client’s bank account from which the stay price was paid upon reservation, within 30 working days following the day when the client terminated the contract and cancelled the reservation, fully or partially, or in the case where the guest did not check-in for the stay. Client bears the bank charges related to the refund.
4.7
The decisive day for determining the number of days for calculating the cancellation fee is the day of submitting the written notice of contract termination and reservation cancellation.
4.8
Cancellation fees for massages and treatments. The client has the right to cancel free massages and treatments that were pre-booked only if done so at least 1 hour before the start time. If the client fails to do so, a cancellation fee of up to 100% of the price of the ordered massage or treatment may apply.
Special fees
5.1
In the event of any doubts or questions that may arise regarding the reservation, the client can contact the reservation center via email: reservations@rudan.com or call +385 52 877 300.
5.2
Check-in is possible on the start date of the reserved stay after 2:00 PM. Check-out is at 10:00 AM on the end date of the reserved stay, unless otherwise agreed in advance.
5.3
If the client does not check-in before 10:00 PM on the start date, it is considered a failed check-in for the reserved stay (Article 4 of the General Terms and Conditions), unless otherwise agreed in advance. In this case, the hotel operator reserves the right to offer the hotel room to other clients.
5.4
The operator will accommodate a client who arrives for check-in by 2:00 PM at the latest, until 10:00 PM.
5.5
If the client does not vacate the room by 10:00 AM, a “late check-out” fee of 30 EUR (including VAT) will be charged. If the guest does not vacate the room after 1:00 PM, the hotel reserves the right to charge the client 100% of the room rate. The room is considered vacant only after the client has removed all their belongings from the room and returned the electronic card to the responsible hotel employee at the hotel reception.
5.6
In the case of special requests (baby cot, early check-in and/or late check-out) or if the client wants to book additional services, the client can contact the reservation center via email: reservations@rudan.com or call +385 52 877 300.
5.7
The operator may provide discounts for children under 4 years old as follows:
5.7.1
Children aged 0-4 are free if sharing a bed with their parents.
5.8
In exceptional cases, the operator reserves the right to offer the client a different type of accommodation than the one originally agreed upon, provided that it does not significantly differ from the confirmed reservation.
5.9
The operator has the right to immediately terminate a client’s stay and withdraw from the contract without the client’s right to seek a refund, if the client causes damage to the hotel’s property or violates hotel rules. The operator has the right to demand compensation from the client for all damage caused by the client’s behavior that damages hotel property.
5.10
Provisions and conditions related to group stay reservations are negotiated individually with the operator.
5.11
If the client damages hotel property, the hotel has the right to request compensation for the damage on the spot. The amount is determined based on the price list available at the hotel reception and/or based on the purchase price. If the hotel and the hotel guest do not immediately and voluntarily agree on the spot, the hotel has the right to call the police patrol to resolve the issue.
5.12
If a false alarm is triggered due to the client not following fire protection measures, such as:
- no smoking in hotel premises
- activating a smoke screen during an event
- using an open flame in hotel premises
- other cases of false alarm activation
the service provider may charge a fee of up to 2,000 EUR.
Discounted Stay
6.1
The operator has the right to offer discounts and special offers. The number of rooms reserved for discounts is limited.
6.2
Booking and using discounted stays are governed by special terms and conditions that exclusively regulate the discounts on stays, which take precedence over these General Terms and Conditions. These General Terms and Conditions will apply to discounted stays only in those parts that are not derogated from or specified separately in the special terms.
Protection of Personal Data and Privacy
7.1
The operator processes personal data in accordance with the general binding regulations of Croatia, specifically in accordance with Act No. 122/2013 Coll. on Personal Data Protection and on Amendments to Certain Acts as amended by Act No. 84/2014 Coll. with amendments (hereinafter referred to as the “Act”).
7.2
The Operator processes personal data of its clients for the purpose of reservations, sales of services used by clients in the accommodations provided by the Operator, and monitoring their usage. Personal data is processed for the duration necessary to fulfill the processing purpose – reservations, sales of services used by clients in the accommodations provided by the Operator, and monitoring their usage – but not longer than two years from the date the data was collected. Personal data processed for the purpose of reservations, sales of services used by clients in the accommodations provided by the Operator, and monitoring their usage, are processed in accordance with Article 10, Paragraph 3, Point (b) of the Law, without the consent of the data subjects.
7.3
The Operator processes the client’s personal data for marketing purposes exclusively with the explicit consent of the client, which the client can provide by filling out relevant information during online reservation and clicking the consent for processing personal data.
7.4
The scope of processed personal data includes: first name and last name, address, date of birth, personal identification number, email address, phone number. By providing data and signing the consent for the processing of personal data in accordance with Article 11, Paragraph 1 of the Law, the client gives consent to the Operator for processing personal data in the Operator’s archiving systems. The client also gives consent for their processed personal data – including their name, email, and phone number – to be used for the purpose of direct marketing (provision of company services, sending offers) messages and information about marketing promotions through electronic communication, including short messages (SMS). The client also gives consent to the cross-border transfer of personal data within the European Union. The Operator undertakes not to process personal data in a manner contrary to general binding regulations. The consent for processing personal data is given for a period of three years; the client can revoke such consent at any time through written notice sent to the Operator, unless otherwise stipulated by the Law. By giving their consent, the client also confirms that they have been informed about their rights established by the Law (namely in §28 of the Law), as well as in Act No. 40/1964 Coll., Civil Code, as amended, namely the right to information about the state of processing personal data in the collection of data, the right to correct inaccurate outdated personal data being processed, the right to delete personal data if the purpose of their processing has been fulfilled, and the right to delete personal data if the Law has been violated. The client further confirms that the personal data they provide is accurate, complete, truthful, and correct, and at the same time consents, for a period of three years, to receiving business and promotional materials, in any form of electronic communication, related to services provided by the Operator and its business partners; the client has the right to withdraw such consent at any time by sending a written notice to the contact address of the Operator and/or the address directly included in such business and promotional materials.
7.5
During the processing of personal data, the Operator may perform processing operations that include the cross-border transfer of provided personal data to other member states of the European Union and/or access to such data from abroad via remote access systems if the submission system is managed by a processor established in that member state. During transfer, the Operator will ensure, to the greatest extent possible, the protection of personal data through encryption and using software and hardware tools to secure transferred data.
7.6
The Operator maintains high ethical standards and respects the privacy of its clients. Except when data must be disclosed according to the Law or other generally binding regulations, the Operator will not disclose or grant access to any personal data to third parties or other recipients without the client’s consent. The reservation system uses state-of-the-art technologies for encrypting sensitive data.
7.7
In accordance with applicable Croatian legislation, the Operator takes all measures and actions to process personal data in a way that data subjects are properly and timely informed about their rights under applicable Croatian legislation, as well as European laws and binding international agreements and conventions. In the event of a legitimate request from a data subject, the Operator will process such a request within 30 days of its submission.
7.8
The data subject has the right, especially based on a written request sent to the Operator, to request information whether their personal data is processed in the Operator’s archiving system or not; from which source their personal data were obtained; information about the scope or list of processed personal data; request correction or deletion of their incomplete, inaccurate, or outdated personal data; and request deletion of personal data whose processing purpose has already ceased or which have been processed without authorization.
7.9
The data subject has the right to object to the processing of personal data for purposes other than those for which personal data were provided, and to the processing of personal data that could unlawfully and demonstrably affect their rights and legally protected interests, provided that such objection is legitimate. The Operator is obliged to block such personal data without unnecessary delay and destroy them as soon as circumstances allow.
7.10
If there is suspicion of unauthorized processing of personal data, the data subject has the right to submit a proposal to the Personal Data Protection Office in Croatia to initiate proceedings for the protection of personal data.
7.11
A data subject without full legal capacity exercises their rights through their parents/guardians.
7.12
The rights of a deceased data subject can be exercised by relatives in accordance with special regulations in Croatia.
Final Provisions
8.1
These OUPs and the legal relations arising from this Agreement are governed by Croatian laws.
8.2
If any provision of these OUPs becomes invalid, ineffective, or unenforceable, such invalidity, ineffectiveness, or unenforceability will not affect the validity and effectiveness of other provisions of these General Terms and Conditions.
8.3
By confirming their reservation, the client accepts these OUPs and undertakes to comply with them. The Hotel Operator reserves the right to amend and supplement these General Terms and Conditions. The obligation to publish a written amended OUP document is deemed fulfilled by publishing such amended OUPs on the Operator’s website, www.hotel-pagus.hr.
8.4
These OUPs come into force and become effective on July 1, 2022.
Hotel Pagus
Ante Starčevića 1, 23250 Pag, Croatia
Operator:
RUDAN d.o.o., 9. Rujan 1/H, 52 341 Žminj
OIB (Company ID): 84430586938
Share Capital: HRK 45,536,800.00 / EUR 6,043,771.98 (fixed exchange rate of 7.53450) – fully paid
Board of Directors: Graciano Rudan, sole founder of Ltd.
IBAN: HR5423600001101537509, Zagrebačka banka d.d.